This policy applies to orders placed on shopceronex.in, operated by Ceronex Kitchen & Living Private Limited.
Cancelling as a customer
- Before dispatch: you can cancel free of charge until your order is packed. Email support@shopceronex.in with your order number and “Cancel” in the subject line. We confirm by email.
- After dispatch: the order can no longer be cancelled. You may refuse the delivery or return the item under our returns policy.
- Made-to-order items (such as personalised nameplates) can be cancelled only before production starts. We confirm your personalisation details by email before we begin.
Cancellation by us
We may cancel an order if an item is out of stock or damaged before dispatch, if the PIN code cannot be served, if there is a pricing or listing error, or if a payment appears fraudulent or cannot be verified. We will tell you by email, and any amount paid is refunded in full.
Unpaid online orders
If you start an online payment and do not complete it within 45 minutes, the order is cancelled automatically and the items are released. No money is taken. If your bank debits you for a payment that did not complete, the bank or Razorpay usually reverses it automatically within 5–7 business days.
Refunds for cancelled orders
Prepaid orders that are cancelled are refunded in full, including delivery charges, to the original payment method. We initiate the refund within 2 business days; your bank usually credits it within 5–7 business days.