Terms & conditions

1. About these terms

The website shopceronex.in (the “Website”) is owned and operated by Ceronex Kitchen & Living Private Limited, a company incorporated under the Companies Act, 2013 (CIN U47592DC2026PTC475376), with its registered office at Plot No. 31, Kh No. 20, Block-F, Milap Nagar, Uttam Nagar, New Delhi, West Delhi – 110059, Delhi, India (“Ceronex”, “we”, “us”). By browsing the Website or placing an order, you agree to these terms. Please also read our Privacy Policy, Shipping Policy, Returns & Refund Policy and Cancellation Policy, which form part of these terms.

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract under Indian law to place an order. If you are younger, a parent or guardian must place the order.

3. Products and information

• Our products are hand-made from natural clay and terracotta. Sizes are approximate and colour and texture vary from piece to piece. Photographs are representative.
• Each product page says whether the item is stovetop cookware, oven-safe, for serving and storage, or décor only. Use products only as described, and follow the care instructions supplied. Décor items are not intended for food.
• We make no medical or health claims about any product.
• We try to keep all information accurate. If we find an error in a price or description after you order, we will contact you and you may confirm or cancel the order for a full refund.

4. Prices and payment

• All prices are in Indian Rupees (INR) and include applicable taxes. Delivery and any cash-on-delivery fee are shown at checkout before you pay.
• Online payments are processed by Razorpay, a payment aggregator. We do not see or store your card, UPI PIN or banking credentials.
• Cash on delivery is available on eligible orders up to ₹5,000.

5. Orders

Your order is an offer to buy. A contract is formed when we confirm the order by email. We may decline or cancel an order as described in our Cancellation Policy, and will refund any amount paid in full.

6. Delivery, returns and cancellations

Delivery, returns, refunds and cancellations are governed by the policies linked above.

7. Your account

You are responsible for keeping your password confidential and for activity on your account. Tell us at once if you suspect unauthorised use.

8. Acceptable use

You must not misuse the Website: no attempting to gain unauthorised access, interfering with its operation, scraping it at scale, placing fraudulent orders, or using it for any unlawful purpose.

9. Intellectual property

The Ceronex name, logo, text and design of this Website belong to Ceronex Kitchen & Living Private Limited. Some photographs are used under Creative Commons licences and are credited on our image credits page. Do not reproduce our content without written permission.

10. Limitation of liability

To the extent permitted by law, our total liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential losses, or for damage caused by using a product contrary to its description or care instructions. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

11. Grievances

Complaints are handled as set out on our grievance redressal page, in line with the Consumer Protection (E-Commerce) Rules, 2020.

12. Governing law

These terms are governed by the laws of India. Subject to your rights as a consumer to approach the appropriate consumer commission, courts at New Delhi have jurisdiction.

13. Changes

We may update these terms. The version published on the Website when you place an order applies to that order.

14. Contact