Grievance redressal

In line with the Consumer Protection (E-Commerce) Rules, 2020, Ceronex Kitchen & Living Private Limited has appointed a Grievance Officer to handle complaints about orders, products, payments, refunds or this Website.

How to raise a complaint

1. Email support@shopceronex.in with “Grievance” in the subject line, your order number (if any), and a description of the issue with photos where relevant.
2. We acknowledge your complaint within 48 hours and give you a reference number.
3. We aim to resolve it within one month of receiving it, and will keep you updated.

If you are not satisfied with our resolution, you may approach the National Consumer Helpline (1915 or consumerhelpline.gov.in) or the appropriate consumer commission.

Seller information