This policy applies to all orders placed on shopceronex.in, operated by Ceronex Kitchen & Living Private Limited.
Where we deliver
We deliver to serviceable PIN codes across India through reputed courier partners. If your PIN code cannot be served, we will tell you before dispatch and refund any amount paid in full.
Dispatch time
In-stock orders are packed and dispatched within 1–3 business days of the order being placed (or of payment confirmation for prepaid orders). Orders placed on Sundays or public holidays are processed on the next business day. Made-to-order items, such as personalised nameplates, carry the additional making time shown on the product page.
Delivery time
After dispatch, delivery usually takes 3–8 business days, depending on your location. Remote areas, the North-East, Jammu & Kashmir, Ladakh and island territories can take longer. These timelines are estimates. Delays caused by courier networks, weather or other events beyond our control are possible, and we will keep you informed.
Delivery charges
| Order value ₹999 or more | Free delivery |
|---|---|
| Order value below ₹999 | ₹79 per order |
| Cash on delivery | Additional ₹49 handling fee; available on orders up to ₹5,000 |
All charges are shown at checkout before you pay.
Packaging
Clay and terracotta are fragile. Every piece is wrapped individually, cushioned and double-boxed for transit.
Tracking
Once your order ships, we email you the courier name and tracking number. You can also check its status at any time on our order tracking page.
Receiving your order
Please check that the outer box is intact before accepting the parcel. We recommend recording a short unboxing video. If anything arrives broken, see our returns & refunds policy: report it within 48 hours and we will replace it or refund you.
Failed deliveries
If a delivery fails because the address was incomplete or nobody was available after the courier’s attempts, the parcel returns to us. We will contact you to arrange re-delivery, for which the delivery charge may apply again, or a refund of the product value. Original delivery charges are not refundable in this case.
Contact
For shipping questions, email support@shopceronex.in.